Answer:- An app in Salesforce is a container that contains a name, a logo, and a group of tabs that work as a unit to provide specific functionality. Users can switch between apps using the Force.com app’s drop-down menu at the top-right corner of every page.

Answer:- Some of the main benefits of Salesforce SaaS are: • Its pay-as-you-go model perfectly suites all customers • No hassle of infrastructure management • All applications are accessed via the Internet • Easy integration between various applications • The latest features are provided without any delay • Guaranteed uptime and security • Scalable performance for various operations • Ability to access via mobile devices from anywhere

Answer:- Salesforce is very meticulous when it comes to recording intricate details such as sales numbers, customer details, customers served, repeat customers, etc. Salesforce makes it easy to create detailed reports, charts, and dashboards for keeping track of sales.

Answer:- A workflow in Salesforce is basically a container or business logic engine that automates certain actions based on particular criteria. If the criteria are met, the actions get executed. When they do not, the record will get saved but no action will be executed. There are two types of actions in a workflow in Salesforce: • Immediate actions: Actions that get executed immediately when the record is created or edited • Time-dependent actions: Actions that get executed after a certain duration of time, such as 10 days before a records’ close date. After a certain time period, the workflow rules in Salesforce will re-evaluate the record just to make sure that the rule criteria are met. If the record meets the criteria, the aligned actions will be executed.

Answer:- A Master–Detail relationship is basically a parent–child relationship, in which ‘Master’ represents the parent and other details represent the child. If the parent is deleted, then the child also gets deleted. Roll-up summary fields can only be created on Master records, which will calculate the SUM, AVG, and MIN of the child records.

Answer:- A connected app is a framework used to integrate an application with Salesforce with the help of APIs and standard protocols. It uses standard SAML, OAuth, and OpenID Connect protocols to authenticate, authorize, and provide single sign-on (SSO), for external apps. With the help of the Connected app, Salesforce admins can set up security policies and control who can use the corresponding apps.

Answer:- Depending on the profile assigned, users get access to Salesforce. One profile can be assigned to many users. Let’s consider an example scenario where the admin creates a sales profile. Now the admin has to give access to one sales profile to multiple members of the sales team. But the admin cannot give a user access to more than one profile because sales reps should only have access to the sales profile. So two profiles cannot be assigned to one user.

Answer:- The following is the list of some major Salesforce subsidiaries: Tableau 1. Pardot 2. Heroku 3. Mulesoft 4. Demandware Inc 5. SalesforceIQ

Answer:- If an organization has various Salesforce Administrators, the Audit trail lets you track all the recent changes made by other admins. It can store up to 6 months of data. That’s all for the basic Salesforce interview questions for freshers. Let’s move on to the next section of intermediate Salesforce interview questions and answers.

Answer:- In a Master–Detail relationship, when a Master record is deleted, the Detail record also gets deleted, automatically. On the other hand, in a Lookup relationship, the Child record will not be deleted, even if the Parent record is deleted.

Answer:- Yes, we can have a roll-up summary in the case of a Master-Detail relationship but not in the case of a Lookup relationship. This is because a roll-up summary field is used to display a value in the Master record based on the values of a set of fields in the Detail record.

Answer:- A sObject is any object that can be stored in the Force.com platform database. Apex allows the use of a generic sObject abstract type to represent any object. For example, ‘vehicle’ is a generic type, and ‘car’ and ‘motorbike’ are concrete types of ‘vehicle’.

Answer:- Triggers in Salesforce are called Apex triggers. These are distinct and are available specifically for common and expected actions like lead conversions. It is just a code that is executed before or after a record is inserted or updated. A trigger is different from a workflow as the former is a piece of code; whereas, a workflow is an automated process and uses no code.

Answer:- Trigger.new returns a list of records that have been added recently to sObjects. The records that are yet to be saved in the database are returned. Only insert and update triggers have the sObject list, and records can only be modified before.trigger.